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CUSTOMER SATISFACTION INDEX

Full Name
Project in which you have booked the unit
Unit Number/ Type

How long are you staying in the Unit?

Not Staying Over 3 years 1-3 years More than 6 months but less than 1 year Less than 6 months 

QUESTIONNAIRE

Kindly indicate the Rating you would like to assign to each Question by selecting the Option corresponding to the Scale 1 – 5 provided, example, 5 for Very Satisfied.

1: Overall, how satisfied are you with your Unit?

5-Very Satisfied / 4-Satisfied / 3-Somewhat Satisfied / 2- unsatisfied / 1- No comments

 5 4 3 2 1

2:Compared to other Flats/Villas that are available, would you say that ours is...

5-Much better/ 4-Somewhat better / 3-About the same / 2-Somewhat worse / 1-Don't know or never used

5 4 3 2 1 

3: Will you purchase from us again?

5-Definitely will / 4-Probably will / 3-Might or might not / 2-Probably will not / 1-Definitely will not

5 4 3 2 1 

4: Will you refer a friend to us?

5-Definitely will / 4-Probably will / 3-Might or might not / 2-Probably will not / 1-Definitely will not

5 4 3 2 1 

5: Do you find your investment with us worthwhile?

5- Most Certainly / 4-Certainly / 3- Fairly / 2-Definitely not / 1-Never think of it

5 4 3 2 1 

6: Which of the following qualities of our Representatives stood out (as being superior)?

5-Patient / 4-Enthusiastic / 3-Listened carefully / 2-Friendly / 1-Responsive

5 4 3 2 1 

7: Does our product meet all your comforts?

5-Completely / 4-Almost completely / 3-Moderately / 2-Partly / 1-Not at all

5 4 3 2 1 

8: How effective could you find our service in addressing your problems/concerns up to the free maintenance period?

5-Very satisfied / 4- Satisfied / 3- Somewhat Satisfied / 2-Unsatisfied / 1-Don’t Know or never asked for maintenance

5 4 3 2 1 

9: How effective could you find our service in addressing your problem/concerns after the free
maintenance period?

5- Very satisfied / 4- Satisfied / 3- Somewhat Satisfied / 2- Unsatisfied / 1- Don’t Know or never asked for maintenance

5 4 3 2 1 

10: Were the right personnel assigned consistently throughout the project life –cycle?

5-Consistently exceeded / 4-Exceeded Expectations / 3-Met Expectations / 2-Less than promised / 1-No Comments

5 4 3 2 1 

11: Did you get open, honest and timely communications from our Company Representative?

Yes No 

12: Is the design of the Unit giving you the comfort as you expected?

5- Completely / 4-Almost completely / 3-Moderately / 2-Partly / 1- Not at all

5 4 3 2 1 

13: Whenever you contacted our Company, were all problems resolved to your complete satisfaction?

5- Completely / 4- Almost completely / 3- Moderately / 2-Partly / 1-Not at all

5 4 3 2 1 

14: Do you have any problems in the following areas of your Unit: (Indicate Yes/No)

Plastering( Internal)

Yes No 

Plastering(Outside)

Yes No 

Plumbing

Yes No 

Electrical

Yes No 

Flooring

Yes No 

Stairs

Yes No 

Apartment Exterior

Yes No 

Interior Paint

Yes No 

Kitchen

Yes No 

Windows

Yes No 

Doors

Yes No 

Woodwork

Yes No 

If you would like to give any suggestions for above features, please provide that below.

15: Please evaluate the following factors of your Builder ranging from 1 to 5 ( 1 is the lowest & 5 is the highest)

Workmanship

5 4 3 2 1 

Materials

5 4 3 2 1 

Builder’s warranty/customer service staff

5 4 3 2 1 

Price / Value

5 4 3 2 1 

Builder’s Sales Support Staff

5 4 3 2 1 

Construction Staff

5 4 3 2 1 

Home Readiness

5 4 3 2 1 

Product

Highly Satisfied Satisfied Neutral Unsatisfied No Comments 

Overall quality

Highly Satisfied Satisfied Neutral Unsatisfied No Comments 

Purchase Experience

Highly Satisfied Satisfied Neutral Unsatisfied No Comments 

Usage Experience

Highly Satisfied Satisfied Neutral Unsatisfied No Comments 

After Purchase Service

Highly Satisfied Satisfied Neutral Unsatisfied No Comments 

If you would like to mention anything other than given above, please provide the details

Please update your contact address

Email id

Phone No

Thank you for finding time to participate in the Questionnaire.
Team –SI Property